If you obtained TRACE MODE when purchasing аn industrial controller or a PC from the AdAstrA’s OEM-partner, then you are user of the TRACE MODE OEM-version. AdAstrA Research Group, Ltd provides technical support in English for all registered users of TRACE MODE OEM software. The cost of the technical support is already included in the hardware price, therefore no extra payment is required for the support - just register your license by one of the methods offered.
The technical support for an OEM-version includes the following options:
- hotline support - qualified specialist assistance and answering the users’ questions;
- Access to the professional section of AdAstrA Research Group, Ltd.’s Technical Support Forum;
- free programs updates (releases);
- subscription to technical support news;
- access to the on-line control project database.
AdAstrA Research Group, Ltd support engineers replies to the questions asked by our hotline users within 16 working hours. This figure is included into the AdAstrA’s Quality management system and is strictly controlled by the TUV Cert (Germany) authorised auditors. The consultations are carried out both face-to-face and remotely. i.e. via telephone, fax, e-mail, Internet-forum.
The duration of the technical support for TRACE MODE OEM software is determined by the license conditions and normally equals to 1 year from the moment of license purchasing.
If necessary, the technical support for an OEM-version can be expanded. To learn more about TRACE MODE expanded technical support, please contact the company’s Sales Department.
How to expand support for TRACE MODE OEM software